Guest Blogger: Melissa DeLay

John Flottmeyer
November 17, 2011 0 Comment

Melissa DelayVoila! Media Group believes that everything we do sends a message & reflects on your company’s brand. We are going to bring a series of blog posts from Melissa of TruPerception each month to give you tips on communication-related topics to help with your brand’s design extension. Tune in each week to find out how you can improve your communication to better reflect your brand, or contact us with any questions!

About Melissa
Melissa DeLay, a versatile, frontline communication strategist, has spent more than a decade perfecting her unique approach to message design and delivery. Through a combination of intuition, higher education and countless hours behind boardroom doors, Melissa has mastered the art of making positive impressions. And she’s passionate about teaching others how to unleash their powers of persuasion-of going beyond words-to drive behavior change, inspire innovation and grow business.

About Her Blog
“Everything we do sends a message. Casual conversation, body language and emails. It all communicates something and it all matters. Yet, crafting and delivering the right messages can be tricky. Spill the Truth is an upfront, energetic blog where you’ll learn how to use words, gestures and tone to communicate with confidence… even in the most difficult situations.”

Each month’s blog includes tips on a wide range of communication-related topics, including email, presentations, one-on-one conversations, as well as social media.

Guest Blog Post: 4 Ways to Ensure a Call Back
Live telephone conversations aren’t dead yet, and the key to receiving that crucial call back is leaving a great voice mail message. To be safe, before you dial, make sure you have enough time for the call and assume the person is going to answer. But when you hear the beep, be prepared:

  1. Choose your words carefully: Saying the name of the person you are calling is a great way to draw them in. People like hearing their name, so begin the message by saying, “hello Mark…” and then close out the call by saying it again, “Talk to you soon. Thanks, Mark.”
  2. Be concise: Avoid rambling by taking the time to jot down at least two points you want to make during your message. Rehearse before you call and you’ll never have to end with an apology about how long and drawn out your message is.
  3. Make your number count: It might be a great message, but no one wants to listen to it three times in order to accurately take down your number. Try physically writing out your number as you recite it or imagine yourself dialing the numbers you speak. This helps ensure you’re offering the number slowly enough.
  4. Do it on the sly: If you’re in a rush and don’t want to get caught up in a lengthy conversation or you need to deliver a precise message without entertaining questions, there is hope. SLYDIAL. Here’s how it works:
    • Dial 267-SLYDIAL (267-759-3425) from any landline or mobile phone.
    • At the voice prompt, enter the U.S. mobile phone number of the person you want to reach (sorry, but landline won’t work).
    • You will be directly connected to their voicemail.
    • Leave a message, sit back and relax.

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